A reliable, repeatable process for recovering company equipment from departing employees across the UK. Trusted by IT and Operations teams managing 50-500+ endpoints.
Streamline Laptop Returns for Your IT Department
Your Team Shouldn't Chase Laptops
When employees leave, your IT department has enough to do without tracking down unreturned equipment. Between deprovisioning access, remote wiping devices, and managing replacements, the last thing you need is to spend hours arranging boxes, coordinating couriers, and following up with unresponsive ex-employees.
The typical problems IT departments face:
Time drain: IT staff spending 2-4 hours per return handling logistics instead of strategic work
Inconsistent processes: Different managers handling returns differently, creating gaps in your asset tracking
Failed returns: 10-15% of equipment not returned when employees handle it themselves
Security risks: Devices sitting in ex-employees' homes for weeks or months with company data still accessible
Budget impact: Replacing unreturned £1,000+ devices adds up quickly across dozens of departures annually
techrecover gives you back that time and standardizes your process.
How We Support IT Departments
Unlike one-off solutions for small businesses, medium-sized companies need a service that scales with multiple monthly returns and integrates into existing workflows.
Track Multiple Returns Simultaneously Monitor 5, 10, or 20+ active returns at once with individual tracking for each device. Know exactly where each laptop is in the return process.
Invoice for Regular Use Tired of expensing individual purchases? We offer invoicing options for regular customers managing multiple returns per month. One invoice, one payment, full visibility.
Dedicated Support for Your Team When you're managing returns across departments, you need responsive support. Our UK-based team responds quickly to queries from your IT staff, HR partners, or the employees themselves.
Document the Chain of Custody Receive confirmation at every stage: box dispatched, delivered to employee, device shipped back, delivered to you. Perfect for asset management tracking and audit trails.
Consistent Process Every Time Whether someone's been terminated, resigned, or is on maternity leave, the same reliable process applies. Build it into your offboarding checklist once and it works every time.
Bulk Ordering for Busy Periods Planning a restructure? Office closure? Contact us about bulk orders and volume discounts for larger return volumes.
Fits Into Your IT Asset Management Workflow
We understand you already have systems in place. techrecover is designed to complement, not complicate, your existing processes.
Works Alongside Your ITAM System Whether you use Snipe-IT, AssetTiger, spreadsheets, or a full enterprise solution, our service integrates into your asset tracking workflow. Document the return initiation, track the serial number, and update status when devices are recovered.
Coordinates with Your Security Protocols
Remote wipe the device before or during transit (you control timing)
Encrypted devices remain secure throughout the return process
Clear documentation for GDPR compliance
Chain of custody maintained for audit requirements
Email Automation-Friendly Using BambooHR, Workday, HiBob, or similar? Our straightforward ordering process works with email triggers and automation tools like Zapier, so you can initiate returns automatically when offboarding begins.
Supports Your Multi-Location Operations
UK-wide coverage for all your office locations
Return devices to your head office, regional office, or IT partner
Consistent service whether employee is remote, office-based, or hybrid
Next-day delivery across the UK for urgent returns
What IT Teams Achieve with techrecover
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150+ UK companies trust techrecover for their equipment returns
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Within 7 days average time to complete a laptop return
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2-4 hours saved per return compared to DIY coordination
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98%+ success rate when companies use prepaid return services vs. employee self-coordination
Service Details for IT Procurement
Box Specifications
Double-wall corrugated cardboard construction
Suitable for laptops up to 16 inches
Pre-inserted bubble wrap included
Weight capacity: up to 5kg suitable for laptops plus accessories
Dimensions: optimized for standard courier handling
Shipping & Logistics
Courier: Royal Mail Tracked 24 (standard service)
Coverage: All UK mainland addresses
Delivery timeframe: Next business day after order placement
Return tracking: Full tracking visibility provided
Insurance: Optional cover up to £2,500 per device
Label System
Prepaid return label included (no printer required for employee)
Pre-addressed to your specified return location
QR code scanning for easy courier handoff
Tamper-evident design
Communication Protocol
Automated email notifications to employee when box dispatched
Delivery confirmation when box arrives
Gentle reminder if device not returned within timeframe
CC capability: all communications can be copied to your IT/HR team
Tracking updates at every stage
Ordering & Payment
Online ordering system (no signup required for single orders)
Invoicing available for regular customers
Purchase order capability for corporate procurement
Bulk order discounts available (contact us for details)
Next business day dispatch on orders placed before 2pm
Support
UK-based customer support team
Email support: respond within 4 business hours
Support available to your IT staff and to employees during return process
Dedicated account contact for regular customers (10+ returns/month)
Common IT Department Scenarios
Regular Monthly Leavers For companies with steady employee turnover, integrate techrecover into your standard offboarding checklist. Order a kit as soon as HR confirms someone's leaving date.
Restructures & Redundancy Programs When you need to recover multiple devices simultaneously, we can handle the volume. Contact us in advance for bulk coordination and priority handling.
Remote Employee Offboarding Employees working from home permanently? We ship the return kit directly to their home address and coordinate the return without them needing to visit an office.
Terminated Employees Delicate situations require professional handling. Our neutral, friendly communication approach maintains professionalism while ensuring swift equipment recovery.
Long-Term Sick Leave or Maternity Need to recover and redeploy equipment during extended absences? We facilitate the return while maintaining a positive relationship with the employee.
Contractors & Fixed-Term Contracts Temporary staff often have looser ties to the company. A structured return process ensures you get equipment back at contract end.
International Employees Returning Home Employee relocated abroad before returning equipment? We can coordinate UK collection before they leave or arrange return from within the UK if they're still here temporarily.
Your Process, Simplified
1. Employee Leaves (HR or IT Initiates) When offboarding begins, you place an order in 2 minutes: provide employee address and your return address. That's it.
2. We Handle the Logistics We dispatch the return kit next business day. We inform the employee it's coming, provide instructions, and send delivery confirmation. You stay in the loop via CC'd emails.
3. Employee Returns the Device Employee packs the laptop (takes 5 minutes with included materials), scans the prepaid label, and hands it to the courier. No printing, no courier payments, no excuses.
4. You Receive Your Equipment Track the return in real-time. Receive the laptop back at your office, ready for your standard refurbishment process: wipe, reimage, redeploy, or dispose.
5. Update Your Asset Management System Mark the device as returned in your ITAM system. Complete the offboarding ticket. Done.
Transparent Pricing for IT Budgets
Standard Laptop Return Kit: £79 Includes everything: padded box, packing materials, prepaid return label, employee communication, tracking, and UK support.
Optional Insurance: from £5 Cover up to £2,500 for loss or damage in transit.
Volume Discounts Available Regular customer with 10+ returns per month? Contact us about volume pricing and dedicated support.
No Contracts, No Subscriptions Pay per return. No monthly fees. No minimum commitments. Use us when you need us.
Invoicing Available For regular IT department use, we offer monthly invoicing to simplify your purchasing process.
Ready to Standardize Your Equipment Return Process?
Option 1: Start Your First Return Place an order now and see how simple it can be.
Option 2: Discuss Your IT Department's Needs Managing multiple returns monthly? Want to discuss volume pricing, invoicing, or integration with your processes? Let's talk.
FAQs
Can we track multiple returns at the same time?
Yes. Each order receives its own tracking number and you can monitor multiple active returns simultaneously.
Can the laptop be returned to somewhere other than our main office?
Yes. Specify any UK address as the return destination - your IT partner, regional office, repair center, etc.
Can you handle monitors and peripherals too?
Yes, we offer monitor return kits. For peripherals or multiple items, contact us to discuss the best packaging solution.
Do you offer invoicing instead of per-order payment?
Yes, for regular customers we provide monthly invoicing. Contact us to set this up.
How quickly can you dispatch in urgent situations?
Orders placed before 2pm go out next business day. For urgent restructures or bulk needs, contact us to discuss expedited handling.
What geographical areas do you cover?
All UK mainland addresses. For Channel Islands, Northern Ireland remote areas, or other special cases, contact us to discuss options.
What if our employee's network access is already cut off?
No problem. All communications go to the employee's personal email address that you provide. They don't need company system access.
What if the employee refuses to return the device?
Our friendly reminder system increases compliance significantly. If issues persist, you have documented proof of attempt (useful for legal follow-up). We can coordinate with you on difficult cases.
Do you integrate with HR/IT systems via API?
Not currently, but many IT teams use email automation tools like Zapier to streamline their workflow. For example, when an employee is marked as leaving in your HR system, Zapier can automatically send a reminder to your IT team with all the details needed to place a return order in just one click.
For larger IT departments with high volumes, we're exploring automated ordering options - contact us to discuss your specific requirements and help shape our roadmap