Frequently Asked Questions
Find out more about how to package your laptop for return and more general questions.
Common questions
Why have I received a package from you?
Our service is used by UK companies and organisations to retrieve laptops used by their employees or connected individuals.
Typically this is because you have recently left the organisation or been issued with a new laptop.
If you are in any doubt please use the contact form on this site or email support@techrecoverhq.com.
What's included in my TechRecover Laptop Return Kit?
Your TechRecover Laptop Return Kit includes:
- 1 double-walled cardboard shipping box
- 1 shipping bag
- 1 prepaid return label
- 3m bubble wrap
- Packing tape
How do I prepare my laptop for return shipping?
To prepare your laptop:
- Turn off your laptop
- Disconnect the power lead and unplug from the mains
- Wrap the laptop in bubble wrap, covering all sides
- Secure the bubble wrap with packing tape
How should I pack my laptop in the provided box?
Follow these steps to pack your laptop:
- Gently open the shipping box via the end opening
- Place the wrapped laptop into the main compartment of the box
- Ensure it fits snugly without forcing
- Place the power lead and plug in the separate compartment within the box
- Close the top flaps of the box and seal all seams with packing tape
Do I need to package the box in anything else?
Yes, place the sealed box inside the provided shipping bag and secure it with packing tape. Ensure the prepaid shipping label is clearly visible on the outside.
How can I send my packaged laptop?
You have two options:
- Drop your parcel at the nearest Post Office or Royal Mail drop off location
- Arrange a collection at your own address by visiting send.royalmail.com/collect/youritems or scanning the QR code provided in your instructions
How can I find a nearby drop-off location?
You can use the QR code provided in your return instructions to find the nearest drop-off location or visit Royal Mail's services near you.
Can I arrange for my laptop to be collected from my address?
Yes, you can arrange a collection at your own address by visiting send.royalmail.com/collect/youritems or scanning the QR code provided in your instructions.
What if I need help or have additional questions?
If you need assistance, you can email support@techrecoverhq.com with any questions. Our UK customer support team will get back to you as soon as possible.
Is there a prepaid shipping label included?
Yes, a prepaid return label is included in your TechRecover Laptop Return Kit. It will be pre-applied to the included shipping bag.
Do I need to provide my own packing materials?
No, all necessary packing materials are provided in your TechRecover Laptop Return Kit, including bubble wrap and packing tape.
Remember: always double-check that everything is secure before sending your laptop!
Do you ship outside the UK?
No, we currently only offer our laptop return service within the UK.
Can't I just send a shipping label myself?
Sure! You could arrange everything yourself, but you'd spend time buying a box, bubble wrap, creating a shipping label, and nagging the ex-employee. TechRecover does it all for you, correctly and quickly.
Is it worth this much for a box and label?
Losing a decent laptop costs 10–20x more than our fully managed service, not to mention the value of your time spent chasing returns.
Laptop returns made simple
Send your ex-employee a prepaid return kit today. Share two addresses and we'll handle the rest.