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Laptop Retrieval Service for UK Businesses

TechRecover is a laptop retrieval service for UK businesses. We post your departing employee a padded box with a prepaid Royal Mail return label, remind them to send it back, and keep you updated with tracking until the laptop reaches you. You pay per return, with no sign-up or subscription.

What a laptop retrieval service does

When someone leaves, the company laptop is often at their home, not on their desk. A laptop retrieval service gets it back for you: it sends the employee the packaging and a prepaid label, prompts them to return it, and tracks the parcel back to an address you choose. You don’t buy boxes, arrange postage or chase a former colleague for weeks.

Some providers are global device platforms that can also store, wipe and redeploy equipment. We do one job: get company laptops and monitors back from people in the UK, quickly and without fuss.

How our laptop retrieval works

  1. You order a kit. Give us your employee’s address and the address the laptop should come back to. No account needed.
  2. We send the box. It’s dispatched within one business day by Royal Mail Tracked 24, and UK delivery typically takes 1–2 days. Orders placed before 2pm go out the next business day.
  3. We email your employee. They get instructions, then reminders if the laptop hasn’t been posted.
  4. They post it back. They pack the laptop and charger, stick on the prepaid label (no printer needed) and drop it at a Post Office or Royal Mail location, or book a Royal Mail collection.
  5. You track it home. You get tracking updates by email until the laptop arrives.

What’s in the kit

Laptop return kit: a padded laptop box that fits laptops up to 16 inches plus the charger, a prepaid self-stick return label, tape and packing instructions. Emails and reminders to your employee and tracking updates to you are included.

Monitor return kit: a double-walled box that fits monitors up to 24 inches plus the charger and stand, bubble wrap, tape and a prepaid label.

Optional transit insurance is available, tiered up to £2,500 for a laptop and £2,000 for a monitor.

Is TechRecover the right kind of service for you?

We’re a good fit if you’re a UK business with staff working from home or in hybrid roles, and you want laptops back without a contract or a platform to learn. You can use us once for a single leaver. If you have returns every month, we offer invoicing, accept purchase orders and give volume discounts, and customers doing 10 or more returns a month get a dedicated account contact. Our laptop return service for IT departments has the details for larger teams.

A different kind of service will suit you better if:

  • Your people are outside the UK. We only work with UK addresses, so international teams need a provider with global coverage.
  • You want wiping, storage or redeployment handled for you. We return the laptop to you; we don’t process it. Some device lifecycle platforms offer that.
  • The employee can simply hand it back. If they live nearby or are coming into the office on their last day, collecting it in person costs nothing. Our comparison of a prepaid laptop return kit vs doing it yourself sets out when DIY makes sense.

Why UK businesses use TechRecover

  • Used by 150+ UK companies, and 98% of laptops are returned within 7 days.
  • Nothing for the employee to find or print. The box, tape and self-stick label are all in the kit.
  • No sign-up, no subscription. You pay per return, and the price shown is the full price.
  • Help when you need it. We reply to support emails within 4 business hours.

Retrieval works best as a routine step. Add it to your employee offboarding checklist for laptop and equipment returns so the kit is ordered as soon as you know someone’s leaving date. If a laptop is already overdue, read what to do if an employee doesn’t return a company laptop.

FAQs

How much does a laptop retrieval service cost?

We charge per return, with no sign-up, subscription or minimum order. Current prices are on the kits below, and because we're not VAT registered, the price shown is the price you pay. Optional transit insurance is extra. If you have returns every month, ask us about invoicing and volume discounts.

How long does it take to get the laptop back?

We dispatch the box within one business day (orders placed before 2pm go out the next business day) and UK delivery typically takes 1–2 days. After that it's up to your employee, and we send them reminder emails if the laptop hasn't been posted. 98% of laptops are returned within 7 days.

Does the employee need a printer?

No. The prepaid return label is self-stick and already in the box. The employee packs the laptop, sticks the label on and posts it.

How does the employee send the laptop back?

By Royal Mail. They can drop the parcel at a Post Office or Royal Mail location, or book a Royal Mail collection from their home.

Can the laptop go somewhere other than our office?

Yes. The return label goes to the UK address you give us when you order, such as your office, a regional site or your IT partner.

Can you retrieve a laptop from an employee outside the UK?

No. We only deliver to and return from UK addresses, and we can't deliver to PO boxes or the Channel Islands. If someone is moving abroad, order the kit while they're still at a UK address.

Do you wipe or redeploy the laptop?

No. Our job is getting the laptop back to you. Wiping, reimaging and redeploying stay with your IT team or IT partner.

What if the employee doesn't send it back?

We email them reminders, and you can see from the tracking whether the parcel has been posted. If a laptop still doesn't come back, our guide on what to do when an employee won't return a company laptop covers the next steps.

Do you retrieve monitors too?

Yes. The monitor kit has a double-walled box that fits screens up to 24 inches plus the charger and stand, with bubble wrap, tape and a prepaid label.

Start your laptop or monitor return now

Prepaid laptop return kit

from £79

Fits: A laptop up to 16” and its charger

  • A padded laptop box shipped to your employee
  • Prepaid self-stick return label (no printer needed) and tape
  • Easy packing and shipping instructions
  • Emails to your employee, with reminders if they delay
  • Tracking updates sent to your company email

Optional transit insurance up to £2,500, from +£10.

Order laptop kit

Prepaid monitor return kit

from £109

Fits: A monitor up to 24”, its charger and stand

  • A double-walled monitor box shipped to your employee
  • Prepaid self-stick return label, bubble wrap and tape
  • Easy packing and shipping instructions
  • Emails to your employee, with reminders if they delay
  • Tracking updates sent to your company email

Optional transit insurance up to £2,000, from +£5.

Order monitor kit

UK delivery, typically 1–2 days. We can't deliver to PO boxes or the Channel Islands.

Got several leavers, or a question first?

Tell us roughly how many returns you expect and where the equipment needs to go. We reply to emails within 4 business hours.

Prefer email? Write to support@techrecoverhq.com.

Laptop returns made simple

Send your ex-employee a prepaid return kit today. Share two addresses and we'll handle the rest.

Start your return