Why monitors get left behind
When someone leaves, the laptop usually comes back first: it’s valuable, it holds company data, and it fits in an ordinary padded box. The monitor is the item that gets forgotten. It’s bulky, the stand and power cable are easy to lose, and most people don’t have a box big enough to post a screen safely. Leavers are sometimes sent packaging for the laptop and nothing for the monitor, so the screen sits in a spare room for months.
A work monitor is still company equipment, and when people work from home, a single leaver can have a laptop, a monitor and its stand to send back. Treating the monitor as part of the same return saves you buying a replacement for the next starter.
How our monitor return kit works
- You order a monitor kit. Give us your employee’s address and the UK address the screen should come back to, such as your office or your IT partner. No account needed.
- We send the box. It’s dispatched within one business day by Royal Mail Tracked 24, and UK delivery typically takes 1–2 days. Orders placed before 2pm go out the next business day.
- We email your employee. They get packing instructions, then reminders if the monitor hasn’t been posted.
- They post it back. They pack the screen, stand and charger, stick on the prepaid label and drop the parcel at a Post Office or Royal Mail location, or book a Royal Mail collection.
- You track it home. You get tracking updates by email until the monitor arrives.
What’s in the monitor kit
- A double-walled box that fits a monitor up to 24 inches plus its charger and stand
- Bubble wrap and tape
- A prepaid self-stick return label, so the employee doesn’t need a printer
- Packing instructions
- Emails and reminders to your employee, and tracking updates to you
Optional transit insurance is available, tiered up to £2,000 per monitor. The price shown on the kit is the full price: we’re not VAT registered, so there’s nothing to add.
Packing a monitor so it arrives in one piece
The kit’s instructions walk your employee through it, but the basics are worth knowing if you’re writing your own leaver email:
- Take the stand off if it detaches, and pack it alongside the screen rather than attached to it.
- Wrap the screen first. Bubble wrap goes over the front of the panel before anything else touches it.
- Include the power cable or charger. A monitor that comes back without one isn’t ready for the next person.
- Fill the gaps so nothing slides about when the box is moved.
When a monitor return isn’t worth it
We’d rather you used us where it makes sense:
- The screen is bigger than 24 inches. It won’t fit our box safely. Email us first and we’ll tell you honestly whether we can help.
- It’s an old or cheap monitor. If the screen is worth less than the cost of getting it back, you may decide to let the employee keep it. Agree it in writing and take it off your asset register.
- They can drop it in. If the person lives nearby or is coming into the office on their last day, collecting it in person costs nothing. Our comparison of a prepaid return kit vs doing it yourself covers when DIY makes sense.
- They’re outside the UK. We only work with UK addresses.
Monitors, laptops and the rest of the leaver’s kit
Most leavers who have a work monitor at home also have a laptop. Order a monitor kit and a laptop kit together and both boxes go out to the same person, each with its own label and tracking. Our laptop retrieval service explains the laptop side.
Getting equipment back is much easier when it’s a routine step rather than a chase. Add monitors to your employee offboarding checklist for laptop and equipment returns so both kits are ordered as soon as you know the leaving date. If something is already overdue, read what to do if an employee doesn’t return company equipment.
For IT teams and regular leavers
We’re used by 150+ UK companies, and you can order a single kit with no account. If you’re handling monitors and laptops for a whole department, our laptop and monitor returns for IT departments page covers invoicing, purchase orders, volume discounts and the dedicated account contact for customers doing 10 or more returns a month.
